Management Course (one overnight stay)

Die Felder mit den hauptsächlichen Stärken, Entwicklungspotentialen und dem größten Handlungsbedarf werden von den Teilnehmern mit Klebepunkten unterschiedlicher Farbe markiert.

Deutsche Version

Course Profile

  • Type: Training based on the Programme Course with 15 hours (1.5 days, 1 overnight stay)

  • Target group: Management teams of Award Units and Operating Authorities

  • Aim: Initial qualification for the cooperation in the Award management team

  • Content and process

    The course is about the systematic development of the Award work with the help of the EFQM Excellence Model. The learning process includes the following steps:

    • In a preparatory homework, a simple self-assessment ("naked eye" view) of the own Unit's Award work is prepared.

    • Through exercises on everyday challenges in all nine fields of the EFQM Criteria Model, this analysis is step-by-step deepened and expanded during the course.

    • This systematic reflection finally serves as a basis of (a daft of) an updated Development Plan, to be discussed further in the Unit's course follow-up.

    The learning progress is the more effective and participation the more valuable, the bigger the number of represented team members: through broader and deeper discussions the draft development plan gets more substance and a bigger moment back home. . 


Day 1

  • 15.30 – 16.15  Introduction and Icebreaker

  • 16.15 – 16.30  Planning, Recording and Assessing the Award Work

  • 16.30 – 17.00  EFQM: Overview

  • 17.00 – 19.00  EFQM: Action Fields, part 1

Day 2

  • 08.30 – 12.30  EFQM: Action Fields, part 2

  • 12.30 – 13.30  Lunch break

  • 13.30 – 15.00  EFQM: Result Fields

  • 15.00 – 17.00  Development Plan

  • 17.00 – 17.30  Roundup

Materials and Equipment

  • Literature: Handbook (complete edition), Leaders Manual, Toolbox, Evaluation Sheets, Exercises Collection

  • Unit materials: Portfolio, press articles, photographs, …

  • Equipment: Laptop or tablet with course literature  and Unit materials, writing utensils, folder for collecting handouts

Further Information